CspringfieldChris Springfield


The 12-Step Playbook: How to Win and Keep Business with Customer Success

Buyers today have more options, more information, and greater demand for attention and service than ever before. Costs of customer acquisition continue to rise, and margin for error in service and support continues to tighten. Buyers simply expect more from providers. The days of reactive customer support, low-value touch points, and ...


How to Grow Revenue with Great Questions

Effective questions increase probability of success. I spent six years in the FBI asking questions (most of which, I knew the answers to in advance). In my time as an Agent, I interviewed and interrogated criminals, witnesses, subject-matter experts, executives and confidential informants. I quickly recognized how questions impact results. In ...


Retail 2.0: How Stores Will Win in the New Economy

The retail landscape is rapidly changing. Our world is one of hyper-adoption and hyper-abandonment. Digitization of shopping led by Amazon, and fast-moving shifts in consumer buying behaviors placed retail on the front lines of disruption. Immersion, speed, convenience and automation upended traditional practices of the slow to react ...


New Era of Networking: 4 Keys to Building a Power Network in Today’s Marketplace

Your network matters. The ability to grow and expand an influential network is valuable in every business and industry. As a former Special Agent with the FBI, every investigation relied on my ability to create relationships and creatively network up through organizations for information. In building these relationships, I captured a common ...


Send It! 7 Actions to Increase Your Value in Today's Marketplace

I first heard the term ‘Send It!’ from my wife’s youngest brother, Austin. In the moment (more on this later), I had no idea what it meant, but I knew it was not a term to describe ‘normal.’ For most people, average is enough – average mindset, average effort, and average success. The world is filled with ...